We are Pixelcase Group Pty. Ltd. ABN 74 608 040 357, trading as Aero Ranger ("Aero Ranger", "we", "us", "our"), of 431 Charles Street, North Perth WA 6006, Australia.
Aero Ranger provides automatic number-plate recognition (ANPR) and compliance-management technology to councils, government agencies and commercial organisations. This comprises cloud platforms (including core.aeroranger.com and dashboard.aeroranger.com), mobile applications, and vehicle-mounted and fixed hardware supplied as a service (our Services).
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and, for our New Zealand operations, the Privacy Act 2020 (NZ) (see section 15).
We handle personal information in two distinct capacities, and your rights differ depending on which applies:
| Role | Information | Who decides how it is used |
|---|---|---|
| Service provider to our customers. Councils and other organisations use our Services to capture and manage vehicle, parking, permit and compliance records for their own regulatory and business functions. | Vehicle and number-plate records, images, location and related operational records captured or managed through a customer's deployment ("Customer Records"). | The customer organisation. It determines the purposes of capture, is the appropriate first point of contact for requests about those records (section 11), and is responsible for the lawfulness of its collection. We handle Customer Records for that customer under our agreement with it and this policy, and also use them for the product-improvement purposes described in section 5. |
| In our own right. | Account and contact details, billing records, support communications, product usage and device telemetry, website visitor data, marketing lists. | Aero Ranger. |
Our Services photograph vehicles in public places and read their number plates. A number plate linked to a time and place can be personal information about the vehicle's registered operator, and we treat it accordingly.
We use personal information to:
The Services use computer vision and machine learning to detect vehicles and read number plates automatically, and can automatically match reads against lists configured by the customer (for example permit holders or vehicles of interest) and generate alerts or measurements (such as time-limit overstays).
The personal information used in this automated processing comprises vehicle images and video frames, number-plate reads, and the associated location and time of capture. These automated outputs inform decisions made by our customers; they do not make final decisions about individuals by themselves. Enforcement and similar decisions (such as whether to issue an infringement) are made by the customer organisation and its authorised officers under their own procedures, which ordinarily include human review of the evidence. Recognition results carry confidence indicators and can be corrected by authorised users.
We disclose personal information only as needed to operate the business and the Services:
We do not sell personal information.
Some of our service providers and related entities store or access information from outside Australia. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles and this policy. The service providers we use, and where they operate, are listed in the Aero Ranger Trust Centre.
No transmission or storage system is completely secure; we cannot guarantee absolute security, but we maintain and test our controls continually.
When personal information is no longer required, we take reasonable steps to delete or de-identify it.
If you believe we have mishandled your personal information, contact us at privacy@aeroranger.com. We will acknowledge your complaint promptly, investigate, and respond within 30 days. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (oaic.gov.au, 1300 363 992) or, for New Zealand matters, the Office of the Privacy Commissioner (privacy.org.nz).
Our website and applications use cookies and similar technologies for sign-in and session management, preferences, security, and to understand how our website is used. You can control or disable cookies in your browser settings; some features (such as staying signed in) will not work without them.
We may send you information about our products and services. Every marketing message includes an unsubscribe mechanism, and you can opt out at any time at support@aeroranger.com. We comply with the Spam Act 2003 (Cth) and the Unsolicited Electronic Messages Act 2007 (NZ). Opting out of marketing does not stop service and account communications.
For personal information we collect in connection with our New Zealand operations, we comply with the Privacy Act 2020 (NZ) and its Information Privacy Principles. Where personal information is collected other than directly from the individual concerned — as with vehicle and number-plate capture — awareness of the collection is provided through this policy and through the notices and signage of the customer organisation operating the deployment, as IPP 3A contemplates. New Zealand individuals have rights of access to and correction of their personal information (sections 11 and 12 above apply, and requests are handled within 20 working days as that Act requires). We disclose New Zealand personal information to a recipient outside New Zealand (other than a person holding it on our behalf) only where IPP 12 permits, including where we believe on reasonable grounds that the recipient is subject to privacy safeguards comparable to the Privacy Act 2020 (NZ). Notifiable privacy breaches affecting New Zealand individuals are handled under that Act (section 17).
Our Services are designed for, and offered to, organisations in Australia and New Zealand. If you access our website from elsewhere, we handle your personal information under this policy and Australian law. Where the law of another jurisdiction nevertheless grants you additional rights in relation to your personal information, you may exercise them by contacting privacy@aeroranger.com.
We maintain a data-breach response plan. Where a breach involving personal information is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme (Part IIIC, Privacy Act 1988 (Cth)), and the New Zealand Privacy Commissioner where the Privacy Act 2020 (NZ) requires. Where the affected records are Customer Records, we work with the customer organisation concerned so it can meet its own obligations.
We may update this policy from time to time. The current version, its effective date and a summary of material changes are always available at aeroranger.com/privacy-policy. For material changes we will give notice through the Services or by email before the change takes effect.
Privacy Officer
Pixelcase Group Pty. Ltd. trading as Aero Ranger
431 Charles Street, North Perth WA 6006, Australia
privacy@aeroranger.com · support@aeroranger.com
