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Compliance casework

Fuel drive-off workflows from forecourt evidence to recovery or referral.

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Aero Ranger helps service station operators and authorised review teams manage reported fuel drive-offs by linking vehicle evidence, forecourt context, payment status, contact attempts, recovery steps and referral outcomes in one case workflow.

30 days risk free. Start with one workflow and a clear success criterion.

The operating problem

The issue is not just a vehicle leaving. It is recording what was reported, what evidence exists and what happens next.

Fuel drive-offs can move quickly from a forecourt observation to customer contact, recovery steps or referral. The workflow needs a clear record before anyone treats the matter as intentional non-payment.

Evidence is easy to scatterA forecourt image, payment note, pump record and staff description can end up in different systems unless the matter is opened as one case.
Repeat vehicles need historyTeams need to know whether the same vehicle, site, time window or account has appeared in earlier reported incidents.
Referrals need a clean packWhere a matter is referred externally, the vehicle image, station report, amount, contact attempts and outcome notes should travel together.
Forecourt incident recordsOpen a reported fuel drive-off as a case with station, pump, amount, vehicle, payment and evidence fields.
Operational setting related to the page workflow
The field setting needs to be understood beside the operating rules, evidence and follow-up record.

The source workflow

One operating loop from station report to outcome.

Start with the forecourt report, keep evidence and contact attempts together, then close, recover or refer the matter with a clear history.

  1. 01

    Record the report

    Capture the station, pump, time, amount, staff note and vehicle evidence as one reported incident.

  2. 02

    Check payment context

    Record whether payment is missing, disputed, delayed, reversed or linked to a known customer or account.

  3. 03

    Review vehicle history

    Check plate reads, repeat incidents, previous contact attempts and any relevant authorised-list context.

  4. 04

    Attempt recovery

    Assign contact tasks, document outcomes, attach receipts or correspondence and record any payment resolution.

  5. 05

    Refer or close

    Prepare a referral pack where required, or close with a reason such as paid, disputed, insufficient evidence or no further action.

  6. 06

    Evidence is easy to scatter

    A forecourt image, payment note, pump record and staff description can end up in different systems unless the matter is opened as one case.

The reviewable record

See the forecourt, then see the case record.

Review teams need the vehicle, pump, time, amount, payment context, contact history and outcome decision visible together.

Aero Ranger operational review interface
Aero Ranger keeps operational status, evidence and review work visible in one working view.
Vehicle context
Keep the vehicle image, plate read where available, pump lane, first report and any repeat activity in one record.
Payment context
Record pump number, amount, payment status, receipt notes, customer account checks and disputed payment details.
Referral context
Track contact attempts, recovery steps, police or partner referrals where required, closure reasons and final outcome.
Evidence is easy to scatter
A forecourt image, payment note, pump record and staff description can end up in different systems unless the matter is opened as one case.

A focused first test

See reported fuel drive-offs move from forecourt evidence to outcome.

Bring a real forecourt scenario and we will map the vehicle evidence, payment review, contact attempts, referral pathway and reporting.

Forecourt incident records

Open a reported fuel drive-off as a case with station, pump, amount, vehicle, payment and evidence fields.

Vehicle evidence and history

Attach vehicle images, plate reads where available and sighting history to help reviewers understand repeat activity.

Payment and contact review

Record payment status, disputed payment notes, customer contact attempts and recovery steps before escalation.

30 days risk free. Start with one workflow and a clear success criterion.

Related operating considerations

The same pattern supports adjacent vehicle incident workflows.

Vehicles of interest

Use governed lists and alert delivery when repeat vehicle activity needs authorised review.

Unpaid infringement follow-up

Reuse reminder, evidence pack, external action and closure patterns for aged matters.

Unauthorised passenger transport

Compare vehicle activity against approved records, locations and referral pathways.

Fleet vehicle tracking

Use vehicle history and site context to understand repeat operational activity.

Customer field stories

See how teams use Aero Ranger in the field

Seven short case studies covering parking, patrol, evidence and compliance workflows in real operating environments.

View full library
Case study 01 of 7

Metropolitan council field operations

A council team discusses field capture, review and day-to-day parking operations.

Full product walkthrough

Want to learn more?

Watch the full CORE walkthrough for a closer look at connected field work, evidence, cases, permits and reporting.

Bring one workflow. Decide what a useful trial should test.

Use a free 1:1 strategy session to outline the current process, name a practical success criterion and decide whether to start a 30-day risk-free trial.

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Aero NoticeFlow interface for placing spreadsheet fields on a notice PDF and reviewing generated notices
Start with a blank notice PDF and a spreadsheet. Each row becomes an individual notice for review.
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  2. 2Trial goals
  3. 3Setup
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  1. 1Context
  2. 2Success test
  3. 3Next step
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  1. 1Your details
  2. 2Enquiry
  3. 3Follow-up
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