Is Your Council Website Helping Your Community?
Let’s face it — most individuals visit their local council website only when absolutely necessary. This might be to determine parking availability, pay a fine, apply for a permit, or review rules for a backyard burn-off. However, when they do arrive... can they locate what they need? That’s the question we aimed to address with a free tool that enables councils to assess how easily residents can find important information on their website.
We’re Not Talking About Fancy Design
We are talking about the fundamentals:
• Can you locate the payment option for a permit?
• Is there a page that clearly outlines the parking rules?
• Are the fire ban details current?
• Do the contact details notably include a phone number?
Most of these things shouldn’t take more than 30 seconds to locate — but on many sites, they’re buried, outdated, or missing entirely.
We Built a Free Tool to Help Councils Fix That
Get actionable recommendations
It’s simple:
Enter your council’s website address.
We check how easy it is to find key info like parking, permits, payments, contact details, and more.
You get a score (out of 100), plus an instant report with clear tips to improve.
Why Bother?
When your website is challenging to navigate, users don’t simply abandon it — they reach out. They send emails. They voice their complaints.
Even worse, they lose their trust.
We’re not suggesting that your team lacks dedication. We recognise the effort that goes into managing a contemporary council website.
However, this tool can help identify the fundamental issues that are frequently overlooked in daily operations.
Detailed overview of Parking and Waste Management information
Councils Are Already Using It
The City of Cambridge recently used our checker on their website, uncovering valuable insights. Their score? 70%. It's certainly a wake-up call, but also a foundation for quick wins and improved communication.
Try It Out for Yourself - Here
Whether you’re a council comms officer, ranger team lead, or just someone who wants to make sure your residents can find what they need, give it a go.
See where your website is performing well
It’s free. It’s fast. And it might just save your team a lot of emails.